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  5. Zhou earns collaboration grant to help meet the needs of teleservice systems

Zhou earns collaboration grant to help meet the needs of teleservice systems

The National Science Foundation has selected Industrial and Systems Engineering Professor Shiyu Zhou to receive funding for his collaborative research project “Data-driven statistical prognosis and service decision making for teleservice systems.” With this three-year $200,000 grant, Zhou hopes to catalyze a transition from reactive service to an integrative model-based predictive one in part by optimizing teleservice operations.

John Steeno
8/27/2013