Industrial and Systems Engineering
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Human Factors and Ergonomics

Introduction

Today, both workers and management are concerned about the quality of work lives, ergonomics and occupational safety and health. New developments such as information and communication technologies and specialized work requiring repetitive tasks add up to a need for human factors engineering. By examining, designing, testing and evaluating the workplace and how people interact in it, human factors engineers can create productive, safe and satisfying work environments.

Faculty, Human Factors and Ergonomics Specialization

Patricia Flatley Brennan, Pascale Carayon, David H. Gustafson, Ben-Tzion Karsh, Robert G. Radwin, Michael J. Smith, Gregg C. Vanderheiden, David R. Zimmerman

Multidisciplinary Approach to Multifaceted Problems

This program has three sub-specialty areas leading to the MS and PhD degrees in industrial and systems engineering. Specialty areas include sociotechnical systems, ergonomics, and occupational and environmental safety and health.

Sociotechnical Systems
Professor Pascale Carayon and Dr. Paul Smith

Industrial and Systems Engineering Professor Pascale Carayon (right) looks on as Dr. Paul Smith of the Belleville Clinic updates a patient record in the clinic's new electronic media records system, which Carayon helped implement. (Photo by Bob Rashid) (large image)

Organizational issues such as management approaches, job design, participative problem solving, psychological stress, job satisfaction, performance effectiveness, product/service quality, and quality of work life are addressed by engineers specializing in sociotechnical methods in system design. These engineers may study interaction between people in complex technical and organizational environments, or address appropriate ways of motivating people to work productively and safely. Examining such areas requires diverse knowledge of technology, social systems and organizational behavior as well as synthesis, design and implementation skills. Sociotechnical engineers are trained in psychology, sociology, business, statistics and engineering science in order to address these problems.

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Ergonomics

Ergonomics is the study of the principles of work. Ergonomists are concerned with the complex physical relationships between people, machines, job demands and work methods. A prime emphasis is on preventing musculoskeletal injuries in the workplace. These injuries create significant cost to industry in the form of medical bills, worker's compensation, reduced productivity and lost time. Prevention of injuries is accomplished by understanding biomechanics and the physiology of work, and through the use of biomechanical models, laboratory simulations, field studies and job analyses.

Ergonomists also consider human reliability, psychomotor capabilities and human characteristics in equipment design, work quality and assessment of skill. An important aspect of equipment design is human-computer interaction.

Ergonomical keyboards

Industrial engineering graduate student Leah Newman tries out a ComfortTM Keyboard while Professor Michael J. Smith watches. (large image)

Human factors engineers are also concerned about providing people with physical and mental impairments access to the workplace through technology and rehabilitation engineering. Engineers concerned with human performance often work in diverse areas including space robotics, aviation systems, rescue operations and manufacturing.

Occupational Safety and Health

Occupational safety and health engineers study accident causation, epidemiology, statistical modeling of injuries, analysis of health records, injury prevention, and legal aspects of occupational safety. They are concerned with environmental factors such as noise, vibration, illumination, radiation and temperature. These engineers work in manufacturing, utilities, chemical processing industries, healthcare industry, construction industry, and government. Occupational and environmental safety and health engineers are trained in public health, epidemiology, statistics and engineering science.

Employment Prospects

The demand for engineers who can combine a concern for the human component with traditional engineering principles is great. Some examples of work performed by human factors engineers include:

MSIE, Human Factors and Ergonomics Specialization

Human factors and Ergonomics MS students take courses in three areas of concentration. These are ergonomics, occupational safety and health, and sociotechnical systems.

PhD, Human Factors and Ergonomics Specialization

Recent dissertation titles in human factors engineering include the following:

Laboratories and Research Centers

Office Automation Laboratory (Smith)

Activities in this laboratory are aimed at determining optimal applications for office technologies (computer systems, workstations, environmental conditions, software) emphasizing human factors considerations. The effectiveness of various hardware configurations, comparisons of workstation design, and the usability of software are examined in both laboratory and field settings. Photographic and videotaping equipment is used to document worker behavior in simulated or real work settings. On-line, real-time computer systems are used to simulate work activities and evaluate subject performance. Survey research techniques are also used to examine job design and work organization implications of office automation. The laboratory provides a network of microcomputers with specialized software for survey data collection and statistical analysis.

Sociotechnical Engineering Research Laboratory (Carayon)

The research conducted in the Sociotechnical Engineering Laboratory is concerned with the design and improvement of work systems in various industries to deal with a range of human factors and quality issues. Much of this research consists of field research conducted with various companies and organizations. Examples of research conducted in the Sociotechnical Engineering Laboratory include: (1) study of the implementation of an Electronic Medical Record System in a small clinic, (2) study of the human factors of computer and information security, and (3) study of turnover and retention of women and minorities in Information Technology jobs. The Sociotechnical Engineering Laboratory is equipped with a wireless network and includes various computing equipment.

MacroErgonomics Safety and Health Laboratory (Karsh)

The MESH Lab is focused on using industrial and human factor engineering theories, design principle and methodologies to improve patient safety and health care employee safety. Our research laboratory has received over $1 million in funding from organizations such as the Agency for Healthcare Research and Quality, the United Kingdom's Department of Health, the Medical College of Wisconsin, the Wisconsin Academy of Family Physicians, and the University of Wisconsin.

The studies we undertake seek to determine how the design characteristics of work systems impact both patient safety (e.g., medical errors) and employee health and safety (e.g., occupational injuries, stress and job satisfaction) in health care. We collect data in health care settings on the structures and flow of work, organizational culture, environmental characteristics, technology design, health care provider perceptions of work, medical errors, and quality of care. The MESH lab and its director, Dr. Ben-Tzion Karsh, are actively involved in the UW-Madison Engineering Initiative in Patient Safety.

Occupational Ergonomics and Biomechanics Laboratory (Radwin)

Research in the Occupational Ergonomics and Biomechanics Laboratory focuses on health aspects of physical stress in the workplace. This work includes prevention and detection of work related musculoskeletal disorders; developing measurement and analytical methods for assessing exposure to physical stress in the workplace; understanding ergonomic aspects of the design, selection, installation and use of manually operated equipment; and quantifying functional deficits associated with musculoskeletal disorders and peripheral neuropathies.

The lab is equipped with a variety of transducers and instruments for measuring human kinetics and kinematics, optical motion analysis, physiological indices and biopotentials. In addition to an electromagnetic vibration generation and measurement system, occupational activities are simulated for conducting research to better understand how to design jobs and equipment in which people play a significant role, so that human capabilities are maximized, physical stress is minimized, and workload is optimized.

Center for Quality and Productivity Improvement

It is widely recognized that quality is fundamental to achieving long-term success. A renewed focus on customers and processes sets the stage for continuous improvement for industry, government, educational institutions, healthcare, and businesses. All have benefited from higher quality and productivity as well as reduced time and cost to develop, produce and deliver products and services, and improved safety. Data-based total quality methods are the catalyst to help people achieve these benefits.

To rise to the challenge of the international quality revolution, the CQPI was founded in October of 1985 by Professor George E.P. Box and the late Professor William G. Hunter. Since its inception, CQPI has been at the forefront in the development of new techniques for improving the quality of products and processes. Today, the Center is also at the forefront of methods aimed at improving the quality of work processes, working life, healthcare.

The mission of the Center is to create, integrate, and transfer knowledge to improve the quality and performance of industrial, service, governmental, healthcare, educational, social, and other organizations.

The vision of the Center is to excel in the creation, development, and integration of knowledge through research on theories, concepts, and methodologies of quality and productivity measurement, management and improvement, innovation and organizational change.

Areas of expertise in quality engineering are, quality management, quality improvement in healthcare, safety applications and research, and quality of working life, human factors and ergonomics.

Major research support has come from the National Science Foundation, the Agency for Healthcare Research and Quality, the National Institute for Occupational Safety and Health, the UW Graduate School, the State of Wisconsin, and private industry.

Trace Research and Development Center

The Trace Research and Development Center is part of the UW-Madison College of Engineering. Founded in 1971, Trace has been a pioneer in the field of technology and disability. The Trace Center is currently working on ways to make standard information technologies and telecommunications systems more accessible and usable by people with disabilities.

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Copyright 2008 The Board of Regents of the University of Wisconsin System
Date last modified: 30-Jul-2008
Date created: 16-Aug-1999
Content by: ie@engr.wisc.edu
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