David H. Gustafson Emeritus Research Professor Address/E-mail Program Affiliations Education Fields of Interest Publications Awards & Honors Summary Files and Links

Contact Information

4109 Mechanical Engineering Building 1513 University Avenue Madison, WI 53706-1572

Tel: 608/263-4882 Fax: 608/890-1438 E-mail: dhgustaf@facstaff.wisc.edu

Program Affiliations

• Industrial and Systems Engineering

• Biomedical Engineering Center for Translational Research
• Center for Health Systems Research and Analysis
• Center for Quality and Productivity Improvement

Education

• BS 1962, industrial engineering, University of Michigan-Ann Arbor
• MS 1963, industrial engineering, University of Michigan-Ann Arbor
• PhD 1966, industrial engineering, University of Michigan-Ann Arbor

Fields of Interest

• integration of decision
• change and information theory to develop, test and disseminate information technology to improve health and to use the research results to develop tools to support organizational problem solving and change

Publications

• Gustafson, D., Hawkins, R., Boberg, E., Pingree, S., Serlin, R., Graziano, F., and Chen, C., "Impact of Patient Centered Computer-based Health Information and Support System," American Journal of Preventive Medicine, Spring 1999 (reprinted in 2000 IMIA Yearbook of Medical Informatics).
• Gustafson, D., McTavish, F., Boberg, E., Owens, B., Sherbeck, C., Wise, M., Pingree, S., and Hawkins, R., “Empowering Patients Using Computer-Based Support Systems,” Quality in Health Care, 8:49-56, 1999.
• Eng, T., Gustafson, D., Henderson, T., Jimison, H., and Patrick, K., “Introduction to Evaluation of Interactive Health Communication Applications,” American Journal of Preventive Medicine, 16(1):10-15, 1999.
• Gustafson, D., Robinson, T., Ansley, D., Adler, L., and Brennan, P., “Consumers and the Evaluation of Interactive Health Communication Applications,” American Journal of Preventive Medicine, 16(1):23-29, 1999.
• Rolnick, S., Owens, B., Botta, R., Sathe, L., Hawkins, R., and Gustafson, D., “Computerized Information and Support for Patients with Breast Cancer or HIV Infection,” Nursing Outlook, 47(2):78-83, 1999.
• Gustafson, D.H., Arora, N.K., Nelson, E.C., and Boberg, E.W., “Increasing Understanding of Patient Needs During and After Hospitalization,” The Joint Commission Journal on Quality Improvement, 27(2):81-92, 2001.
• Shaw, B., McTavish, F., Hawkins, R., Gustafson, D., and Pingree, S., “Experiences of Women with Breast Cancer: Exchanging Social Support over the CHESS Computer Network,” Journal of Health Communication, in press, 5(2), 2001.
• Gustafson, D., Hawkins, R., Pingree, S., McTavish, F., Arora, N., Salner, J., Stewart, J., Mendenhall, J., Cella, R., Serlin, R., and Apenteko, F., “Effect of Computer Support on Younger Women with Breast Cancer,” Journal of General Internal Medicine, 16:435-445, 2001.
• Gustafson, D., Johnson, P., Molfenter, T., Patton, T., Shaw, B., & Owens, B. (2001). “Development and Test of a Model to Predict Adherence to a Medical Regimen,” Journal of Pharmacy Technology, 17(5), 198-208.
• Arora, N.K., Gustafson, D.H., Hawkins, R.P., McTavish, F., Cella, D.F., Pingree, S., Mendenhall, J.H., and Mahvi, D.M., “Impact of Surgery and Chemotherapy on the Quality of Life of Younger Women with Breast Carcinoma: A Prospective Study,” Cancer, 92(5):1-11, 2001.
• Gustafson, D. H., Hawkins, R. P., Boberg, E. W., McTavish, F., Owens, B., Wise, M., Berhe, H., & Pingree, S. (2002). CHESS: Ten years of research and development in consumer health informatics for populations, including the underserved. International Journal of Medical Informatics, 65(3), 169-177(9).
• Gustafson, D. H. (2004). Needs assessment in cancer. In J. Lipscomb, C. C. Gotay, & C. F. Snyder (Eds.), Conceptual frameworks in outcomes assessment in cancer. Cambridge: Cambridge University Press.
• Gustafson, D. H., & Wyatt, J. (2004). Evaluation of e-health systems and services -- How much is enough? (Editorial). British Medical Journal, 328(1150).
• Gustafson, D., McTavish, F., Stengle, W., Ballard, D., Jones, E., Julesberg, K., McDowell, H., Landucci, G., & Hawkins, R. (2005). Reducing the digital divide for low-income women with breast cancer: A feasibility study of a population-based intervention. Journal of Health Communication, 10(Suppl. 1), 173-193.
• Gustafson, D. H., Palesh, T. E., Picard, R. W., Plsek, P. E., Maher, L. & Capoccia, V. A. (2005). Automating addiction treatment: Enhancing the human experience and creating a fix for the future. Studies in Health Technology and Informatics, 118, 186-206.
• Gustafson, D. H., McTavish, F. M., Stengle, W., Ballard, D., Hawkins, R., Shaw, B. R., Jones, E., Julesberg, K., McDowell, H., Chen, W. C., Volrathongchai, K., & Landucci, G. (2005). Use and impact of eHealth system by low-income women with breast cancer. Journal of Health Communication, 10(Suppl. 1), 195-218.
• Shaw, B., Gustafson, D., Hawkins, R., McTavish, F., McDowell, H., Pingree, S., & Ballard, D. (2006). How underserved breast cancer patients use and benefit from eHealth programs: Implications for closing the digital divide. American Behavioral Scientist, 49(6), 823-834.
• McCarty, D., Gustafson, D., Wisdom, J., Ford, J., Choi, D., Molfenter, T., Capoccia, V., & Cotter, F. (2007). The Network for the Improvement of Addiction Treatment (NIATx): Enhancing access and retention. Drug and Alcohol Dependence, 88, 138-145.
• Gustafson, D. H., Brennan, P. F., & Hawkins, R. P. (Eds.). (2007). Investing in E-Health. New York: Springer Health Informatics Series.
• Gustafson, D. H., Hawkins, R., McTavish, F., Pingree, S., Chen, W. C., Volrathongchai, K., Stengle, W., Stewart, J. A., & Serlin, R. C., (2008). Internet-based interactive support for cancer patients: Are integrated systems better? Journal of Communication, 58(2), 238-257.

Selected Awards, Honors and Societies

• 1999 Instructor of the Year Award--Industrial Engineering Student Awards
• 2000 Awarded the Robert A. Ratner Professorship in Industrial Engineering

Summary

Dave Gustafson is Research Professor of Industrial and Systems Engineering, and Director of the Center for Health Enhancement Systems Studies, at the University of Wisconsin-Madison.

Dave’s interests in decision, change and information theory applied to health systems come together in the design and evaluation of systems and tools to help individuals and organizations cope with major changes. Regarding individual change, his research teams have created systems to detect suicidal propensity, help teenagers adopt healthy behaviors and help families facing major health crises cope more effectively. That work focuses on the Comprehensive Health Enhancement Support System (CHESS), a computer system to help people facing serious situations such as breast and prostate cancer, asthma, AIDS/HIV, heart disease, Alzheimer’s disease, and sexual assault. CHESS has been tested in randomized trials and field tests involving several thousand people and provided insight into acceptance, use, and impact of computer-based support systems on health, health-related behavior, and health service use.

His research on organizational improvement focuses on making and sustaining organizational change. He developed a computer system (QISS – the Quality Improvement Support System) to help organizations implement quality improvement. He developed new techniques for facilitating groups and understanding customer needs. Evaluating the computer systems led to new models to measure: customer satisfaction, severity, medical under-service and quality of care. His behavior change research led to models to predict and explain initiation of and adherence to organizational change. The addiction treatment field is his primary test bed for these organizational change initiatives.

Dave is the author of several books and over one hundred journal articles. He is a Fellow of the Association for Health Services Research, and of the American Medical Informatics Association. He is a Fellow and past Vice-Chair of the Board of the Institute for Healthcare Improvement, Board Chair of the eHealth Institute, and past Chair of the Federal Government’s Science Panel on Interactive Communications in Health. Dave is National Program Director of NIATx, a Robert Wood Johnson Foundation initiative to improve quality of services in substance abuse treatment agencies.

Files and Links of Interest

• National Cancer Institute Presentation, April 2001

Copyright 2008 The Board of Regents of the University of Wisconsin System Date last modified: 20-Aug-2008 Content by: dhgustaf@facstaff.wisc.edu Accessibility Web services UPDATE PROFILE