College of Engineering University of Wisconsin-Madison
Decorative header to link to Department of Engineering Physics

Graphic of the MS&E NEWS newsletter The Fountain
EPISODE: The Engineering Physics Department Newsletter

 

Fall / Winter 2005-2006
Featured articles

Advances may enable on-the-spot prostate cancer treatment

GOOD HOUSEKEEPING: New method calms unruly plasmas, cleans reactors

Engineers help turn science into interactive exhibits

CAD interface boosts modeling efficiency

BIG discoveries on a small scale

Innovative recycling project could reduce U.S. inventory of spent nuclear fuel

Regular Features

Message from the chair

Faculty News /
In the News

Alumni News:
Susan L. Reinhold receives Distinguished Achievement Award

 

spacer Button for homepage of EPisode newsletter Button to obtain BACK ISSUES Button to CONTACT US Button to JOIN OUR MAILING LIST Button that connects to UW Foundation page for online giving  
 

ALUMNI NEWS: Susan L. Reinhold receives College of Engineering
Distinguished Achievement Award on Oct. 21

Decorative initial cap Turn on the television in South Florida and you’ll probably see evidence of Susan L. Reinhold’s leadership. Reinhold is vice president of operations for telecommunications and cable television company Comcast’s South Florida region, which serves more than a million customers. In that role, she focuses on developing operational efficiencies that improve customers’ overall experience with the company.

Susan Reinhold

Susan Reinhold
(View larger image)

Under her direction, Reinhold’s department of more than 850 staff members has engineered and optimized network services to support all of the company’s products and processes. In addition, its work has increased the South Florida region’s revenue, employee- and customer-satisfaction, and technology-upgrade performance against its goals. Her philosophy of success revolves around creating teams focused on a common goal, while providing opportunities for personal growth and development for herself and team members.

From the time a customer speaks with an account executive to the point at which a technician completes a job at a customer’s home, service is Reinhold’s No. 1 priority. She has designed and implemented several initiatives within the company to ensure that staff in all departments become familiar with new technologies and can pass their information to Comcast customers.

She also developed rapid action plans after four hurricanes hit Florida within a year’s time, assembling a national team to restore normal service to more than 60,000 customers. For her efforts, she and her team received the Comcast National Circle of Success Award.

Reinhold’s first engineering experience occurred when she was about 12. After the family’s lawnmower broke, she took it apart—although she’s not sure if she put it back together again. Interested in microwave engineering, she went on to earn a bachelor’s degree in engineering mechanics in 1979 and took her first job with Wisconsin Bell as a radio engineer, designing micro-wave radio systems for voice communications. When Ameritech took over the Midwest “Bells,” Reinhold stayed on, holding progressively more responsible engineering, operations and leadership roles. When she left in 1996 (after completing UW-Madison’s executive MBA program) to join Comcast, she was overseeing Wisconsin’s two-million-customer telephone system. Reinhold worked first as vice president of engineering for Comcast’s Southeast Florida region, then moved to a position as vice president and general manager of the company’s Montgomery County, Maryland, office before assuming her current role in 2003.

Reinhold and her husband, Mark, have two daughters: Stephanie and Michelle. In her free time, Reinhold enjoys short-distance running, water sports and boating with her family on their 30-foot Sundancer, The Happy Hour.

 


For help with this webpage: webmaster@engr.wisc.edu.

Copyright 2005 The Board of Regents of the University of Wisconsin System

Date last modified: Friday, 23-Dec-2005 11:49:00 CDT
Date created: 22-Dec-2005

 

spacer